Here are the answers to some frequently asked questions to help you with your order process.
Which payment methods are accepted?
We currently accept PayPal for all customer orders. You don't have to have a PayPal account to place an order. You can pay with your credit / debit card (Visa, MasterCard, American Express, and Discover).
What are the delivery charges for online orders?
Standard UK delivery is FREE on all orders of £75 and over. We charge £4.99 for standard UK delivery on orders under £75.
How long will delivery take?
Our standard delivery is 3-5 working days on receipt of order. We can offer 48 hour delivery, please contact us for details.
Will a receipt be included with my order?
We don't send a hard copy of your receipt in your package. This will be emailed to you soon after your order has been processed.
What if an item is out of stock?
All our items are one-off pieces. However, if you see an out of stock item that you are interested in, please drop us an email to firstname.lastname@example.org clearly stating the product name. We will then do our best to source the item. Please note, we do ask for a small finders fee to cover our time 🙂
Can I cancel an order once it has been placed?
It is very important that you let us know as quickly as possible if you want to cancel your order. If your order has already been dispatched we will be unable to process a refund until the item(s) has been returned to us. Once returned we will process a refund for the cost of the item(s). Please contact us to organise collection from you. Please note, we will not be able to refund the postage and packaging costs incurred with the return.
What happens if my item is damaged?
We endeavour to parcel up your item(s) so they arrive in perfect condition. However, on odd occasions items do get damaged in transit. If an item is damaged on arrival please notify us within 24 hours complete with photos and a description of the damage. Once we have received your email we can either send out another product to you or offer a refund. We cannot accept responsibility of the posting of glass / ceramic / mirrors / mirrored furniture.
What is your returns policy?
We hope you'll be delighted with your online purchase. However, in the rare event of your order being incorrect please accept our apologies. To return your purchase it must be in its original condition with proof of purchase and returned within 7 days. Once we've received your return we can offer a full exchange or refund. Please contact us to organise collection from you.
Your privacy is very important to us. We promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we collect certain personal information from you (your name, email address, payment address and details). All such information is held on secure servers. Blue Box Vintage complies fully with all applicable Data Protection and consumer legislation, and treats all personal information as fully confidential. Our reputable third-party banking (PayPal) and distribution institution handles our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. PayPal is under strict obligation to keep your personal information private. For more information about PayPal visit their website - www.paypal.com. If you have concerns about whether a page is secure look out for the 'https' in your browser address. This replaces the standard 'http' at the front of the www.blueboxvintage.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Do you deliver overseas?
We offer delivery to the Channel Islands, Scilly Isles, Isle of Man, Northern and Southern Ireland and most of the EU. Please contact us at email@example.com before checkout.
I'm interested in becoming a supplier for Blue Box Vintage, can I contact you?
We are always looking to form partnerships with new suppliers. If you're interested in stocking your items on the Blue Box Vintage website please send through a selection of your products to us at firstname.lastname@example.org